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We understand that you may need some immediate answers to guide you in making a decision with respect to our products. We have answered some and if not most of the basic questions in the sections below. We strive to uphold quality standards of service and we are available to provide accurate responses to your calls and messages. Feel free to contact us for more information. The Sheacrown Organics team is dedicated to guide you in your hair journey by providing advice and hand-made natural hair care products that works.
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What are the forms of payment you accept?We accept credit, debit and gift cards issued by financial institution based in the United States. These include cards marked with Visa, Mastercard, Discover, or American Express logos.
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Do you accept PayPal?Yes, we do accept PayPal as a form of payment.
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My PayPal account has an international card attached to it. Can I use it for purchase?No. The account must use United States currency tied to a billing address within the United States to process an order.
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Do you accept debit cards?Yes, we accept debit cards isssued by financial institution based in the United States displaying the Visa, Mastercard, Discover, or American Express logos.
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Can I pay with gift cards?Yes, if the gift card was issued by a United States institution displaying the Visa, Mastercard, Discover, or American Express logos. A valid United States billing address MUST associated with the account for an order to be processed.
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Do you accept money orders as a form of payment?No. We do not accept money orders as a form of payment. Please refer to the accepted forms of payment we have listed above.
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How do I obtain a discount code for my order?All promotions ads communicated through social media platforms and our website are associated with a discount code. Please sign up for our Newsletter or follow us on our social media pages to receive information on current and upcoming promotions.
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How should 'Shea Butter 5-in-1 Leave-in Cream be stored?Due to the implicit nature of our products, please we ask that you store at room temperature. At temperatures above 30°C the product may melt. However, all the active ingredients remain intact. The smooth creamy appearance fades away but may eventually come back to its original form if you continue to store at room temperature
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How should 'EpicGrow' be stored?EpicGro can be stored under any conditions
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What if the product is damaged or defective?Damaged or defective products may be returned to scrownorganics.com after contacting support@crownorganics.com. Please do attach photo images of the damaged or defective product.
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Where can I find Sheacrown Organics products at a store near me?Unfortunately, you can only purchase our products are available online on our website at this time
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The consistency of a product I just ordered is different from the one I already have. Why is that?Our products are formulated with natural and organic ingredients. We do not add any harmful chemicals, and due to the intrinsic nature of our food-grade ingredients, the consistency and scent of the final product may differ from batch-to-batch.
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How do I make a return for a purchase I made through www.scrownorganics.com?Please follow our Shipping & Return Policy
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Where can I get some samples?We regularly do giveaway incentives and promotions on our social media platforms and Newsletter. Follow us on social media or signu up to receive information on upcoming promotions and giveaways.
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What should I do if I experience an allergic reaction to your product?We recommend to discontinue use immediately and contact your physician. They will be able to provide you with details on the ingredient that may have caused the reaction.
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How do I check if a product has a certain ingredient?The list of ingredients for the product you are interested in can be found on the product page. We do not have a product list that contain a certain ingredient at this time.
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Tracking shows package delivered but I am yet to receive my package. What should do if my package is lost or stolen?It is very important for the customer to provide a safe and accurate delivery address when completing an order. Once an order has shipped and delivery to the address entered for the order is confirmed, Sheacrown Organics is not responsible for lost or stolen packages. For any inquiries regarding lost or stolen packages, please contact the carrier (delivery company) and provide your tracking number to them to assist with the investigation. We recommend that once the tracking information for an order becomes available, the receiver should make arrangements to be available on the estimated date of arrival of the package or schedule a pick up at the carrier's holding facility.
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After I place my order, when will my order ship?"All orders placed on our website (www.scrownorganics.com) will be processed within 2 business days upon receipt of order. Shipping method will apply after order has shipped. For orders placed on public holidays or during a promotion, an approximate lead time of at least 3-4 business days will be allowed for processing upon receipt of order
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Wny is the tracking number I received not working?This may be because the tracking information has not been udated in the system by the carrier agent. Please allow 1-2 business days for them to update their site with the tracking information.
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Do you offer pick up for order?We only offer delivery option at this time. Our products are not yet available in stores that we can recommend for pick up orders.
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Can my order be delivered Saturday?Our shipping times are based on normal business days, Monday - Friday deliveries.
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Do you ship to international locations?Not at this time. We only ship to locations within United States
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Do you ship to PO Boxes?Yes, we do ship to PO Boxes.
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I received an invalid address error message when I entered my shipping address?Our shipping is linked directly to carrier’s website. Such an error could mean that the carrier is unable to ship to that location or that your address is not recoreded in their database. You need a valid United States address to process your order.
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How do I update/cancel my order?Please contact our Customer Care line at 1-866-478-1925, or email us at support@scrownorganics.com. Please, we will need your order number ready and if the order is already being processed at our fulfillment center, we will be unable to cancel the order.
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How do I qualify for Free Shipping?Your total order must be at least $50.00 excluding tax, shipping and applicable discounts for you to qualify for free shipping. The shipping discount will be displayed at checkout.
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How soon should I expect my Free Shipping order?Within 7 business days.
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